Boca Moving CompanyPrivacy policy
At a glance
- We collect what you give us to quote and plan your move: your name, phone, email, addresses, move date and details.
- We use it to give you a price, plan and perform your move, keep required records, and, if you agree, call or text you.
- We do not sell your information.
- We do not sell or share your mobile number or your consent to receive texts with anyone for their own marketing.
- Calls may be recorded, and we tell you at the start of every recorded call.
- Our AI assistants always say they are AI, and you can ask for a person at any time.
- Reply STOP to any text to stop texts. To see, correct or delete your information, email privacy@bocamovingcompany.com or call (561) 609-6160.
Who we are
This policy covers Boca Moving Company, operated by Boca Moving and Storage LLC (U.S. DOT No. 4320562, MC-1685659, Fla. Mover Reg. No. IM3963), 820 N 8th St Ste 5-B, Lantana, FL 33462. It applies to our website, our quote form, our phone calls, texts, emails, website chat, our AI assistants, and requests that AI agents send us for you. It does not cover other companies' websites or apps, including an AI app you use.
What we collect and why
We collect only what we need to quote, plan and perform your move and to keep the records the law requires.
| What | Where it comes from | Why we use it |
|---|---|---|
| Contact details: name, phone number, email address | You, through our quote form, phone calls, texts, email, website chat, or an AI assistant you ask to contact us | To answer your request, give you a price and stay in touch about your move |
| Move details: moving from and to, move date, how flexible your dates are, home size, notes, items such as art or a piano | You | To estimate, plan and perform your move |
| Your consent to calls and texts: the phone number, the exact wording you agreed to, and the date and time | Our quote form | To prove you agreed, as the law requires, and to respect your choices |
| Calls, texts, chats and their recordings or transcripts | Conversations with our team or our AI assistants | To serve your move, keep records, train our staff and improve our answers |
| Online estimate signature: the name you type, date and time, IP address, browser type, and a code that fingerprints the estimate you signed | Our online estimate page, when you sign | To prove what you signed and when |
| Deposit payment: amount, date and payment status | Our payment processor | To confirm your deposit. We never receive or store your full card number. |
| Technical information: a scrambled (hashed) version of your IP address | Your browser, when you submit a request | To block spam and repeated automated requests |
| How you found us: the first page you visited, the page you sent the form from, the website, search, ad or AI assistant that sent you, any ad tracking codes in the link, and the dates of those visits | Your browser, when you send a quote request | To know which pages, searches and ads bring requests |
| The name of an AI agent, if one sends a request for you | The agent | To know who sent the request and confirm it with you |
We do not ask for, and you should not send us, Social Security numbers, bank account numbers or full card numbers.
Calls, texts and AI assistants
Your consent. We call or text you about your move when you ask us to. We use automated technology, prerecorded messages or an AI assistant with an artificial voice only if you checked the consent box on our quote form, which shows this wording: "By checking this box, I agree that Boca Moving Company may contact me about my move, including offers, by phone call and text message at the phone number I entered above, using automated technology and an AI assistant with an artificial or prerecorded voice. I am not required to agree to this to buy any goods or services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out." You do not have to agree to buy anything from us. We keep a record of the number, the wording you agreed to and when.
When we call. Between 8 AM and 8 PM in your local time, and no more than 3 times in 24 hours about the same matter. At the start of every call we say we are calling for Boca Moving Company.
Texts. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts or HELP for help. We stop as soon as we can and always within the time the law allows.
Your mobile number. We share your phone number and text history only with the service providers that deliver our calls and texts and run our customer system, and only for that purpose. We do not sell, rent or share your mobile phone number, your text opt-in or your consent with any third party or affiliate, including Lee's Moving Company, for its own marketing or promotional purposes. We may include your phone number, in hashed (scrambled) form, in the customer lists described under Advertising, which Google and Meta use only to show you our own ads. Your text opt-in and consent are never part of those lists.
Recording. Calls with us may be recorded and transcribed. Florida law requires everyone on a call to agree to a recording, so we tell you at the start of every recorded call. If you do not want to be recorded, say so, and we will continue without recording or by text or email.
Our AI assistants. We may use AI assistants to answer questions and follow up on quotes by phone, website chat (English and Spanish) and text. When we do, they say they are AI at the start of every conversation and tell the truth if you ask whether you are talking to a person. You can ask for a person at any time. Chats, texts and calls may be saved as transcripts, which we use to serve your move, keep records, train our staff and improve our assistant's answers. The companies that run our AI services process this information only for us. We do not sell recordings or transcripts.
AI agents that contact us for you
You may use your own AI assistant, such as an app that books services for you, to send us a quote request through our website's API or MCP server. When you do:
- We treat the agent as acting on your instructions, and we record the agent's name with the request.
- The agent must have your permission before sending your information.
- We confirm the request with you directly. Our first contact is a person or an email, never an automated or AI call or text, until you confirm your consent with us yourself.
- An AI agent can never sign an estimate or pay for you. You always review, sign and pay in your own browser.
- The company that makes your agent has its own privacy practices, which we do not control.
Rules for AI agents and automated tools:
- Use our published API, MCP server and data feeds. Do not scrape the website.
- Send a person's information only with that person's permission and only for the move they asked about. Show them our consent wording and this policy first.
- Identify your agent with the X-Agent-Name header.
- Respect rate limits: 5 quote requests per hour per connection.
- Do not try to read anyone's quote details, sign an estimate or pay. A quote lookup shows only its status and date.
Requests that break these rules may be blocked and deleted. A machine-readable summary of this policy is at /api/privacy.json. If it ever differs from this page, this page controls.
Who we share it with
We do not sell your information. We share it only as follows:
| Who | Why |
|---|---|
| SmartMoving | Our customer management system, where quotes, estimates and move records are kept |
| Lee's Moving Company | A separate moving company that works with us. It may supply crews and trucks for your move and uses the same customer management system, so its staff can see your quote and move details. It may use them only to plan, perform and support your move and to handle any claim, not to market its own services to you. |
| Cloudflare | Hosts our website and stores website requests in the United States |
| Our payment processor | Processes deposit payments |
| Phone, texting, email and AI service providers | Deliver our calls, texts and emails and run our AI assistants, only to provide those services to us |
| Google and Meta | Advertising, as described in the Advertising section |
| Authorities and others when the law requires | To respond to a subpoena, court order or legal process, or to protect people or property |
Our service providers may use your information only to provide their services to us. If our business is sold or merged, your information may pass to the new owner under this policy.
Advertising, cookies and similar tools
Today. Our website sets no advertising or analytics cookies. Our fonts are served from our own website, so your browser does not contact another company just to show the text. To know which page brought your request, your browser keeps a note of the first page you visited and the link, search or ad that sent you, for up to 30 days, and sends it with your quote request. It stays in your browser, is not a cookie, and you can clear it by clearing your browser's site data.
Advertising tools. We may add the Google tag (Google Analytics and Google Ads) and the Meta pixel to our website. When active, they let Google and Meta collect information about your visit (pages viewed, the browser and device you use, and whether you asked for a quote) to measure our ads and show you our ads on other websites. They may combine it with information they already have. You can limit this through your browser's cookie settings, Google's ad settings (adssettings.google.com), Meta's ad preferences, and optout.aboutads.info. We will update this page before those tools go live.
Customer lists. We may upload the name, email and phone number of past and current customers to Google and Meta, in hashed (scrambled) form, to our own advertising accounts only. They use them to show our ads to those customers or leave them out, and to find people with similar interests. Hashing protects the data on its way, but these companies can still match it to their accounts. To be left out, email privacy@bocamovingcompany.com and we will remove you from future uploads.
Do Not Track. Our website does not respond to browser Do Not Track signals.
Online estimates, signatures and deposits
When you sign an estimate online, you do it yourself in your own browser. We record the name you type, the date and time, your IP address, your browser type and a code that fingerprints the exact estimate, so both of us can prove what was signed. For long distance moves we also record that you received the federal booklet "Your Rights and Responsibilities When You Move". Deposits are paid through our payment processor, which handles your card under its own privacy policy. We never receive or store your full card number.
How long we keep it
We keep information as long as we need it for your move and our business, for records the law requires, and to handle claims or disputes. When we no longer need it, we delete it securely or remove the details that identify you.
Your choices and rights
- See the information we have about you, correct it, or ask us to delete it.
- Stop texts by replying STOP, or stop calls by telling us.
- Stop marketing emails with the unsubscribe link in any of them.
- Be left out of advertising customer lists.
Email privacy@bocamovingcompany.com or call (561) 609-6160. We confirm your identity before acting, and we answer as soon as we reasonably can. We may keep records the law requires, such as signed estimates and bills of lading, and records needed to finish a booked move or settle a claim.
Security
We use reasonable safeguards, such as encrypted connections, limited access for our staff, and keeping card numbers with our payment processor instead of our systems. No system is perfectly secure. If a breach affects your personal information, we will notify you as Florida law requires.
Children
Our website and services are for adults. We do not knowingly collect information from children under 13. If we learn we have, we delete it.
Other websites
Our website links to other websites, such as the federal government's moving booklets and Google or Yelp. Their privacy practices are their own.
Changes to this policy
When we change this policy, we update the dates and version at the top of this page and in /api/privacy.json. If a change affects how we use information we already have, we will ask for your consent where the law requires it.
Contact us
Boca Moving and Storage LLC, 820 N 8th St Ste 5-B, Lantana, FL 33462. Email privacy@bocamovingcompany.com. Phone (561) 609-6160, Mon to Fri 9 AM to 6 PM, Sat 9 AM to 2 PM, Sun closed.