How your belongings are protected, and how to reach us if something goes wrong

Every move comes with a written estimate signed before work starts, protection for your belongings explained in writing, and a direct line to our office if anything goes wrong.

Our promises

Your price in writing before we lift a box.

Every move gets a written, itemized estimate that you sign or acknowledge before any work starts. A price given on the phone is labeled as an estimate, not a guaranteed price.

We never hold your belongings hostage.

Once you pay what your signed estimate allows, your belongings are delivered. Holding goods for more money is against Florida and federal law, and we do not do it.

Your licenses are public.

Check us yourself on the federal SAFER system and with the Florida Department of Agriculture and Consumer Services.

Storm coming? We reschedule at no charge.

If a storm threatens your move date, call us at least the day before and we move you to the next available date at no charge. Your deposit stays credited to your move.

Licenses you can check

Boca Moving and Storage LLC, operating as Boca Moving Company
U.S. DOT No. 4320562 (Federal Motor Carrier Safety Administration)
MC-1685659, authorized for interstate household goods moves
Fla. Mover Reg. No. IM3963 (Florida Department of Agriculture and Consumer Services)

Protection for your belongings

Interstate moves

Full value protection is the default: the mover is liable for the replacement value of lost or damaged goods, with a minimum of $6.00 per pound times the weight of the shipment. You can choose released value, 60 cents per pound per article, only by signing a written waiver. Released value costs nothing extra but offers far less protection.

Moves within Florida

Florida law does not allow a mover to limit liability below 60 cents per pound per article, and the coverage must be disclosed to you in writing. We explain your options on your estimate.

Your federal moving rights

For interstate moves, federal rules require us to give you these documents. You can read them now:

If something goes wrong

Call our office at the number below during business hours. We log every complaint in writing and respond to you.
Tell us your move date and what happened. Photos help.
Your estimate packet explains how to file a written claim for loss or damage and the deadline for it.

Office: (561) 609-6160, Mon to Fri 9 AM to 6 PM, Sat 9 AM to 2 PM, Sun closed

Office address: 820 N 8th St Ste 5-B, Lantana, FL 33462

You can also contact the agencies that license movers:

FMCSA National Consumer Complaint Database (interstate moves): 1-888-368-7238
Florida Department of Agriculture and Consumer Services (moves within Florida): 1-800-HELP-FLA (435-7352)