{"policyVersion":"1.3","effectiveDate":"2026-10-24","lastUpdated":"2026-11-02","canonicalUrl":"https://bocamovingcompany.com/privacy/","controlsOnConflict":"canonicalUrl","controller":{"legalName":"Boca Moving and Storage LLC","brand":"Boca Moving Company","usdot":"4320562","address":"820 N 8th St Ste 5-B, Lantana, FL 33462","phone":"+1-561-609-6160","privacyEmail":"privacy@bocamovingcompany.com"},"sale":false,"dataCollected":[{"what":"Contact details: name, phone number, email address","from":"You, through our quote form, phone calls, texts, email, website chat, or an AI assistant you ask to contact us","why":"To answer your request, give you a price and stay in touch about your move"},{"what":"Move details: moving from and to, move date, how flexible your dates are, home size, notes, items such as art or a piano","from":"You","why":"To estimate, plan and perform your move"},{"what":"Your consent to calls and texts: the phone number, the exact wording you agreed to, and the date and time","from":"Our quote form","why":"To prove you agreed, as the law requires, and to respect your choices"},{"what":"Calls, texts, chats and their recordings or transcripts","from":"Conversations with our team or our AI assistants","why":"To serve your move, keep records, train our staff and improve our answers"},{"what":"Online estimate signature: the name you type, date and time, IP address, browser type, and a code that fingerprints the estimate you signed","from":"Our online estimate page, when you sign","why":"To prove what you signed and when"},{"what":"Deposit payment: amount, date and payment status","from":"Our payment processor","why":"To confirm your deposit. We never receive or store your full card number."},{"what":"Technical information: a scrambled (hashed) version of your IP address","from":"Your browser, when you submit a request","why":"To block spam and repeated automated requests"},{"what":"How you found us: the first page you visited, the page you sent the form from, the website, search, ad or AI assistant that sent you, any ad tracking codes in the link, and the dates of those visits","from":"Your browser, when you send a quote request","why":"To know which pages, searches and ads bring requests"},{"what":"The name of an AI agent, if one sends a request for you","from":"The agent","why":"To know who sent the request and confirm it with you"}],"recipients":[{"who":"SmartMoving","role":"Our customer management system, where quotes, estimates and move records are kept"},{"who":"Lee's Moving Company","role":"A separate moving company that works with us. It may supply crews and trucks for your move and uses the same customer management system, so its staff can see your quote and move details. It may use them only to plan, perform and support your move and to handle any claim, not to market its own services to you."},{"who":"Cloudflare","role":"Hosts our website and stores website requests in the United States"},{"who":"Our payment processor","role":"Processes deposit payments"},{"who":"Phone, texting, email and AI service providers","role":"Deliver our calls, texts and emails and run our AI assistants, only to provide those services to us"},{"who":"Google and Meta","role":"Advertising, as described in the Advertising section"},{"who":"Authorities and others when the law requires","role":"To respond to a subpoena, court order or legal process, or to protect people or property"}],"retention":"We keep information as long as we need it for your move and our business, for records the law requires, and to handle claims or disputes. When we no longer need it, we delete it securely or remove the details that identify you.","callsAndTexts":{"outboundAutomatedOrAiRequiresConsent":true,"consentWording":"By checking this box, I agree that Boca Moving Company may contact me about my move, including offers, by phone call and text message at the phone number I entered above, using automated technology and an AI assistant with an artificial or prerecorded voice. I am not required to agree to this to buy any goods or services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out.","callWindowLocal":"08:00-20:00","maxCallsPer24h":3,"recordingAnnouncedAtStart":true,"textOptOut":"Reply STOP","mobileNumberSharedForThirdPartyMarketing":false},"aiAssistants":{"channels":["phone","webChat","sms"],"languages":["en","es"],"disclosesAiAtStart":true,"humanOnRequest":true,"status":"planned"},"thirdPartyAgents":{"allowed":true,"consentField":"customerConsent","identifyHeader":"X-Agent-Name","firstContact":"a person or email; no automated or AI call or text until the customer confirms consent directly","bookingRequiresDirectConfirmation":true,"agentMaySign":false,"agentMayPay":false,"rules":["Use our published API, MCP server and data feeds. Do not scrape the website.","Send a person's information only with that person's permission and only for the move they asked about. Show them our consent wording and this policy first.","Identify your agent with the X-Agent-Name header.","Respect rate limits: 5 quote requests per hour per connection.","Do not try to read anyone's quote details, sign an estimate or pay. A quote lookup shows only its status and date."]},"advertising":{"status":"planned","tools":["Google tag (Google Analytics and Google Ads)","Meta pixel"],"customerLists":{"recipients":["Google","Meta"],"fields":["name","email","phone number"],"form":"hashed","accounts":"Boca Moving Company's own advertising accounts only","purpose":"Only to show Boca Moving Company's own ads to these customers, leave them out of ads, or find people with similar interests","textConsentShared":false}},"cookiesToday":"none (fonts are self-hosted)","doNotTrack":"Our website does not respond to browser Do Not Track signals.","globalPrivacyControl":{"honored":false},"rights":{"access":true,"correct":true,"delete":true,"optOutMarketing":true,"optOutAdLists":true,"how":["email privacy@bocamovingcompany.com","phone (561) 609-6160"]}}